Quality of Service

Commitment to Quality Services

The Council ensure that the quality of the service to the customer is maintained by:

  • Monitoring and recording  a selection of calls to improve training and quality
  • Mystery shopping exercise
  • Annual consultation survey carried out together with other Somerset councils
  • We constantly strive to improve our service to you and closely monitor our performance against set targets.
  • Customer care skills used as a criteria for interview selection
  • Customer advisers and service areas work closely together to improve the service to the customer.
  • Customer services week – profile/raise awareness, both internally & externally.
  • Customer charter

The service you provide to your customers should be no different to the service you expect from the best service providers:

  • Take time to talk with and listen to the customer. 
  • Treat the customer as a unique individual with respect.
  • If you say you’ll do something for a customer, do it.    

All matters will be treated with the utmost confidentiality and in compliance with the Data Protection Act.