Report Missed Refuse Collection

Please leave refuse and recycling on the edge of your property by 7am (collection times can vary) and no earlier than the night before.

Collections normally continue until 4pm. If put out correctly and your waste has been missed, please complete the form below to arrange a return collection, which are normally made within two working days.

Materials presented for recycling that Somerset Waste Partnership don’t collect will be left in the container and a card or tag should be left to explain.

During periods of severe weather, when collections may be disrupted by snow or ice, please visit the Somerset Waste Partnership website for guidance and updates.

The Council is committed to protecting your privacy when you use our services. To find out more information please see our Privacy Notice.

Your Details
Please select the collection missed *:

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Our Customer Services will pass on your report to the contractor who will return within two working days to collect.

Please leave your waste out until then. Missed waste will not be collected at the weekend unless there has been unforeseen circumstances, for example bad weather or a bank holiday. Unless this is the case, please refrain from leaving your waste out over the weekend.